Tyche FAQ's
What kind of products do you sell on your platform?
We sell a range of luxury art products such as art prints, plates, and other unique collectibles. These are limited edition prints & collectibles being signed by popular artists.
What are the key features of your products?
Our luxury art products are high-quality and distinctive. Every product is exclusively crafted and signed by renowned artists. It’s worth a treasure in your elite art collection.
Do you prove the product's Authenticity?
Yes, a ‘Certificate Of Authenticity’ with an exclusive signature of the artist will be sent along with the product consignment to you.
How can I contact customer support?
You can reach our customer support team via email at [email protected], or whatsapp +91 79776 14494. Our customer support team is available from Mon-Fri 10 AM – 6 PM IST and Sat 10 AM – 4 PM IST and it will be happy to assist you.
Do you make customized products?
No. We only customize the boxes of plates for bulk orders/corporate orders (above 50 pieces). We will send you the images for your confirmation before we proceed with the customization process.
Can I change my delivery address once my order has been placed?
It will depend on the shipping status. In this case, you will have to contact our customer service as soon as possible and share your order number. Once your order has been processed, it will no longer be changed.
I have received an incorrect item
Please inform our customer service by filling out the exchanges and returns form.
Note – You must attach a photograph of the incorrect product item(s) and email it to us. Our customer service team will verify it and accordingly arrange for the replacement or shipment of the right product to you
Account
Will an invoice be included with my order?
Yes, you will receive an invoice along with your product and authenticity certificate for it.
Can I amend my order?
No, once the order is placed you cannot amend it.
Why am I required to register before making a purchase ?
Having an account lets you track your order status from your dashboard instantly. Registering is quick and easy, we need only a password in addition to the email that you provide.
How do I change my email settings?
To change your email address or change your notifications, follow the steps given below –
Go to “Account settings” or your username if you’re signed in. You are then able to change your connected email address, shipping address, and specify if you’d like to receive email from Tyche or not.
I forgot my password, how can I get a new one?
Click on the forgotten password, an OTP will be sent to your registered mobile number, enter it and set your new password easily.
Can I make my own list of favourite products? Where can I see it?
Yes! If you like a product just click on the heart icon below it. This will save your product to your favourite list, which you can find under your account dashboard. You can order products as per your convenience.
Buying
Can I order over the phone?
Yes, you can place your order by phone and make payment using our secure online payment gateway. If you need any help in placing the order our customer service team will assist you.
What form of payments does Tyche accept?
You can pay by credit/debit card/Internet banking through CCAvenue and secure servers.
Are the payments secure?
Yes! All your orders are encrypted with Secure Sockets Layer (SSL) technology on both your end and ours. SSL encrypts all of your personal information including credit card/debit card number, name, and address, so that it cannot be read as the information travels over the Internet. In order for SSL to work, you must use an SSL-enabled browser.
For your account safety, we don’t save any form of payment information. Payments are made directly through Stripe— certified to PCI Service Provider Level 1. It’s the most stringent level of certification, so we can guarantee that important information stays confidential & private.
Can I track my order?
Yes, you can track your order. To check the status of your order, go to ‘Orders’ in your dashboard. It shows of all your active and previous orders. Once your order is dispatched, you’ll receive a track code via email, from our shipping partner, with an estimated delivery time. When you put the tracking number into the system it will provide the info for you to track the shipment.
How do I apply my voucher code?
Once you click on the shopping cart, it will open a page containing an overview of your order. Below your selected item(s), you’ll find the text ‘Apply voucher code’. Click here to enter the code. The total order amount will automatically get updated.
Shipping & Return
Do you ship internationally?
Yes, we ship internationally; however, but there are several things like nation, taxes, etc. To get clear idea check our shipping policy
How much will the delivery cost me?
It depends on where the package is sent from and its destination. Also, the size of the product and delivery type (standard or express) will affect the price. Delivery costs are clearly stated in our shipping policy. Kindly go through it.
*Some countries may charge customs and duties for your parcel. Customers are responsible for these customs & duties charges.
How long does it take normally for an order to arrive?
It can take upto 7 to 10 working days for the order to arrive. It will also vary based on the item as handcrafted goods take more time to create and ship. The expected delivery time is clearly stated on the product page, and on the checkout page.
Also, be sure to check the shipping company’s estimated delivery time when they send you the tracking number for your order.